Shipping Information and Policies

All Prices are subject to change without notice . ***You may notice that the 25lb quantity of certain chemicals are more expensive than 50lb bags. Our 25 pound chemicals are shipped in a sealed plastic bucket. The cost of the bucket is included in the 25 pound pricing. 50 pound quantities are sold in pre-packaged bags.

Truck Deliveries

All orders for truck delivery must be called, e-mailed, or faxed to us. Please call us at 800-723-7264, fax us at 973-340-0089, or e-mail us at orders@eceramicsupply.com to place a truck delivery order.
***ORDERS FOR TRUCK DELIVERY MUST BE PLACED BEFORE 3PM***

We will make every effort to select the lowest cost method of shipping your order to you. Small orders are normally shipped by UPS and larger orders that are outside our delivery area ship by Motor Freight. Motor Freight carriers are responsible to bring the boxes to the tailgate of their truck only (unless other arrangements have been made.) Please note: Our online store is for UPS shipments only. If you require another shipping method, please call us at 800-723-7264.

Payment

No checks, cash, Ceramic Supply In-Store Gift Certificates, or purchase orders will be accepted for the online store.

Returns

All claims must be made within 10 days of shipping date and accompanied by invoice. Please contact us for a return authorization number before shipping any goods back to us. No returns will be accepted without authorization. We will pay return shipping charges only on items mis-shipped or defective. All other returns must be shipped at the cost of the purchaser. A 20% restocking fee is charged for returns.
Special Orders, books, and kiln shelves may not be returned under any circumstances. No cash refunds.

School Orders

If you are placing an order for a school, you must call, fax, or e-mail your order in. Please call us at 800-723-7264, fax us at 973-340-0089, or e-mail us at orders@eceramicsupply.com and we will send you a quote and confirm your delivery.

Distributors/ Storefronts

If you are a business, storefront, or one of our distributors please e-mail, fax or call in your order to receive your applicable discounts.

Thank you!