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Shipping Information and Policies

Ceramic Supply's Warranty

Warranty service is provided or arranged by Ceramic Supply for its customers in accordance with manufacturer's warranty conditions. There may be freight charges if shipments between our warehouse and manufacturer's plant is required.

Warranty service performed at the customer's premises will bear usual labor charges unless specifically covered by the manufacturer's warranty conditions.

Pricing

Prices, materials, labor, and transportation case packs are subject to change in accordance with current manufacturers policies. All Prices are subject to change without notice . ***You may notice that the 25lb quantity of certain chemicals are more expensive than 50lb bags. Our 25 pound chemicals are shipped in a sealed plastic bucket. The cost of the bucket is included in the 25 pound pricing. 50 pound quantities are sold in pre-packaged bags.

Shipping

We will make every effort to select the lowest cost method of shipping your order to you. Small orders are normally shipped by UPS and larger orders by Motor Freight. UPS is responsible to bring your package inside: Motor Freight carriers are responsible to bring the boxes to the tailgate of their truck only (unless other arrangements have been made.) Please note: Our online store is for UPS shipments only. If you require another shipping method, please call us at 800-723-7264.

Payment

No checks, cash, Ceramic Supply In-Store Gift Certificates, or purchase orders will be accepted for payment online.

Returns

All claims must be made within 10 days of shipping date and accompanied by invoice. Please contact us for a return authorization number before shipping any goods back to us. No returns will be accepted without authorization. We will pay return shipping charges only on items mis-shipped or defective. All other returns must be shipped at the cost of the purchaser. A 20% restocking fee is charged for returns. Special Orders, books, and kiln shelves may not be returned under any circumstances. No cash refunds.

School Orders

If you are placing an order for a school, you must call, fax, or e-mail your order in. Please call us at 800-723-7264, fax us at 973-340-0089, or e-mail us at orders@eceramicsupply.com and we will send you a quote and confirm your delivery. Thank you.

Truck Deliveries

All orders for truck delivery must be called, e-mailed, or faxed to us. Please call us at 800-723-7264, fax us at 973-340-0089, or e-mail us at orders@eceramicsupply.com to place a truck delivery order. ***ORDERS FOR TRUCK DELIVERY MUST BE PLACED BEFORE 3PM***

Distributors/ Storefronts

If you are from a storefront, or one of our distributors please e-mail, fax or call in your order to receive your applicable discounts.